If participation in a webinar is subject to a fee, the access links are only created for the people who have officially registered for it with us. We therefore ask you not to spread the access link. An evaluation allows us to see whether participants took part in the webinar who were not registered. In this case, an invoice will also be sent afterwards.
If you are unable to attend the webinar in person and would like to nominate another person, please inform us briefly in writing.
For free webinars, you are welcome to share the access link with other people.
There is a possibility that your in-house IT prevents the installation of third-party software. Therefore, if necessary, try installing from a different device or via a different internet access outside of your company network.
Alternatively, you can also follow the webinar via your browser.
Please be sure to enter only the contact details (e-mail address) of the participant the "Participant data", especially if you are not registering yourself but another person. You will not miss any e-mail correspondence, as we will also send the relevant documents to the person registering - unless otherwise specified. Without the email address of the participant, we cannot adjust passwords or access data, should the data be lost.
If you have any further comments or would like to provide us with a special billing address or order number, please use the "Comments" field in the last step of the order process to provide us with this information.
In the last order step in the store you will find the field "Remarks". Please feel free to make a note of any details that need to appear on the invoice. It is also important for us to correctly specify the digital invoice mailbox.
Yes, as the registering person you will receive the registration confirmation and invoice - unless otherwise specified by you in the ordering process. So you will not miss any email correspondence. This applies regardless of whether you are registering only yourself or more than one person. Therefore, please be sure to enter only the data of the participants in the "Participant data" and then your customer data in the next step.
(For conventional webinars, the following description does not apply).
On the homepage www.dvvmedia-webinar.com in the top right corner next to the shopping cart you will find the login button to log in to the Webinar Center with your access data. If you do not remember your login details, you can reset them by clicking on "Forgot password".
For a classic webinar, you will receive a GoToWebinar link for dialing into the webinar.
In the case of a digital event or as a virtual participant of a hybrid event, the participants will automatically receive the access data from firstname.lastname@example.org directly after ordering in the DVV Media Shop. If the access data are no longer available to the participants, they can be reset via "Forgotten password".
For the "Technology and Traffic" events, we also offer a supplementary conference app. This not only provides participants with further information about the event, but also serves as a central question and answer tool for the speakers. You will receive separate access data for this app.
You will not find a livestream broadcast in the app itself. You will find this in the Webinar Center.
You will always find the livestream on the individual event page. The livestream will only be visible to registered participants about 30 minutes before the program starts. Please make sure that you are logged in with your access data at the top right of the homepage.
If there is an additional conference app for your event, you will not find a livestream in it.
Yes, in most cases we make all video footage of our conferences available to participants in a password-protected manner. Once the video recordings are uploaded to our website, all participants will receive the link and password to the video area via email from us.
There is no conference app for your event where you can ask your questions under "Chat Support", or you would like to talk to DVV Media Group colleagues in person:
Please contact us at +49 40/23 71 4 250 and be sure to include the name of the event. We will take care of your request as soon as possible.
Please avoid contacting (e-mail and telephone) several contact persons at the same time, as this can complicate and prolong the response process.